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Outstanding Technical Support
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Our top quality customer service and support is the #1 reason our customers choose us for their web hosting needs, and so should you! Our customer support people are friendly, knowledgeable, and available to you Technical Support 24 Hours a Day, 7 Days a Week. We own our own servers, therefore when you have a problem, it gets resolved fast. We provide 24/7 Technical Support via E-mail.
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Just open a trouble ticket with our automated system or send us an e-mail anytime you have a problem, and we will answer it for you, with a personalized response (not canned). We have full-time customer service and support technicians. We will always answer your problems very quickly. All support staff is located in the USA.
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Our goal
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Customer satisfaction is our priority. Our goal is to provide the best products and service to our customers at the lowest prices possible.
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Automated Monitoring System
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We use Automated Monitoring System 24 hours, 7 days a week, 365 days a year. Our automated monitoring system works 24 hours, 7 days a week checking to make sure all of our servers are online. Uptime 99.9%. If a server is not responsive, our monitoring system will reboot the server within SECONDS automatically through our load balancing network. Don't trust your websites to anything less! We offer state-of-the-art 24x7x365 AUTO REBOOTS without human intervention!
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Our Servers
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QUAD Dual Intel Xeon Servers. We feature top quality Supermicro Servers, each with QUAD Dual Xeon 2.66 Ghz processors! Each server also runs with a minimum of 2GB RAM, and SATA Hard Drives! We also manage all of our own servers.
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In addition our servers use the most stable build of CentOS Linux as our operating system (which is a build of Redhat Linux Enterprise Edition). This is a true server based operating system! Plus we also backup all websites to a secondary server for additional security. We do standard backups of all accounts. However, you are responsible for backing up your own web site.
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Terms of Use
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We do require that any sites hosted via your account does not interfere with our Terms of Use. Adult sites are okay as long as they follow all U.S. laws.
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Please read our hosting terms BEFORE you buy. Click on the Terms of Use link. Your purchase is your confirmation that your have read and accept our hosting terms.
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Purchases
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Once purchased, accounts are activated and details are sent to the e-mail address used to pay and order services. All activations are done within a 1-6 hours of payment (often within a few minutes). Agents available 24/7).
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Satisfaction Guaranteed
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We are so confident that you will love your hosting service that we offer you a 100% Money Back Guarantee if you are not honestly satisfied. Just let us know within 10 days from purchase and we will promptly refund your money.
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